Tag: customer service
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Are you sure you’re solving the right problem?
How do you know it? When chatting with clients, I often think I wrote a perfect summary of what they just said, ask “Is this what is happening?”, and get a “lol, no. you got it all wrong”. Well, at least I found out 5 minutes into talking to them rather than 50. In the world…
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Don’t expect me to share your passion
“So you’re telling me you don’t apply a hair mask even just once per week? Are you too busy to do this or simply too lazy?” A few months ago I wrote that this is what hairdressers always say to me. Just as I expected, it happened again. It’s funny how for the person who…
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When is empathy hard for you?
I got this question during my job interview at Automattic. This was years ago, but I still ask myself the same thing over and over again. Applying for a customer support position I knew empathy will make up a large part of my job, and it’s crucial to be able to exercise it in all…
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Whatever you think is basic, it’s only basic to you
All the hairdressers I know cringe when they hear about my hair care routine. It’s rather non-existent: I wash my hair, apply a conditioner, brush it for 5 minutes, and that’s pretty much it. When it’s windy I might tie it up in a loose side braid so it doesn’t get all tangled up. I…
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