When is empathy hard for you?

I got this question during my job interview at Automattic. This was years ago, but I still ask myself the same thing over and over again. Applying for a customer support position I knew empathy will make up a large part of my job, and it’s crucial to be able to exercise it in all […]

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How to tell responsibility from people pleasing

My fiancé just wrote a great article about coding, responsibility, and how software development is mostly about managing egos of everyone involved. This made me think about my own relationship with responsibility, which has been so far quite complicated and confusing. I’m a highly sensitive person and an emotional sponge. Noticing other people’s emotions and […]

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To communicate is to meet people where they are

I fix WordPress sites for a living. This is obviously not the case for people who reach out to me for help. In theory, I’m well aware that our customers don’t dedicate as much of their time and energy to troubleshooting their websites as I do, and that a new WooCommerce version coming out is […]

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