You're a work of art. Celebrate it.
Don’t expect much from a drowning man. He’s not going to offer you a candy bar or ask how your day was. He’s too busy not drowning. Seth Godin I come back to this post by Seth Godin at least once a week. It’s super short and takes less than a minute to read. Whenever […]
What’s the first thing you do when someone is sad or upset? My natural instinct was always to say sorry. Even if wasn’t the least responsible for the problem, I used to think saying sorry will express empathy and show people that I am on their side. One of the first things I learned working […]
If you see someone go through a hard time, don’t feel sorry for them. It deprives them of agency. If you say you’re sorry, you’re saying they’re unable to deal with what is happening. People are much wiser and stronger than we think. They have the power to use whatever challenge they’re facing as a […]
Open your heart and
Get flooded
A thousand hurricanes
Ghosts of the present and past
Scrounging
Seeking relief
When was the last time you spoke to customer support? Bet you didn’t reach out to them to speak about how awesome they are? Most people, myself included, only contact support if there’s absolutely no other way to get something done. I’d much rather fill ten online forms than call my bank, phone carrier, or […]